At ITSA we believe in proving our worth to you every day. That is why most of our packages don’t require a contract. Our Co-Op package is the exception to that rule and requires a 1-year commitment. This is because we are providing an industry professional that will be pouring everything they have into helping your business rise above the rest

Internet outage, virus detection, malware detection, backup failures, operating system patching, third-party patching, COM errors and hard drive failures are just a few of the examples of what ITSA will be monitoring in the background. This means that depending on your package we will receive alerts on these things and resolve them accordingly.

ITSA uses enterprise level anti-virus to ensure that you’re protected with a managed firewall and up to date virus definitions. This stops viruses like Crypto-Locker (Ransomware) in their tracks. Our experts will run all your scans, updates and removals so you know that a true EXPERT is taking your security seriously

At ITSA we say that backups are king. Our cloud backups are encrypted (making them HIPPA compliant) and ensure that your data is recoverable under the worse circumstances like fire or natural disaster.

Looking to do some work from home? We can provide a remote desktop tool that will allow you to access your work computer from anywhere in the United States.

Malware can be detrimental to the functionality and security of your systems. This is why we use best in class anti-malware that provides remedy and alerts use of any intrusions that can affect your business.

DNS filtering allows use to perform a couple key functions that takes your security to the next level. We can block sites that shouldn’t be visited and filter all traffic across your devices.

Updating your operating system is crucial in both security and functionality of your systems. We take care of this for you to make sure that you have all the needed updates without any extra junk.

Updating programs makes sure that you get the best experience out of the software that you use. It is also paramount in maintaining your security.

Email accounts and productivity software can be crucial to the work flow of your office. This is why we would like to provide you with a Microsoft or G Suite account with a qualifying package.

Many businesses revolve around a special piece of software that may be running on a server or in the cloud. Often when something goes wrong with the program you are left crippled for a half day resolving the issue with their technical support. Let us take the burden off your shoulders and make those calls for you. We can speak the “technical” jargon to get the problem fixed right the first time and get you back on your feet. We then document the problem and resolution in our knowledge base so that if the problem ever arises again we can resolve it immediately.

Proactive remediation means we are working behind the scenes resolving those tickets that are coming from our monitoring agents. No more taking your time asking you how you would like us to proceed with that virus or malware. We just fix it. In the background. Plain and simple.

Your hard drive is the house for your data on your system. We monitor to make sure that it is in good working order. Through all our test we have found that our systems can detect a hard drive failing up to 1 year before it goes out. The “OH NO!” moments are now behind you.

Network monitoring notifies us of all the activity on your network in real time. This includes things like bandwidth usage, failing services, network outages, and new devices on your network just to name a few. With this information, we can make sure you have the right internet plan, keep your systems up and running more efficiently, and take your security to the next level.

Remote support is servicing your systems from our remote location. Our Help Desk is staffed here in San Antonio, Texas. That means you are aiding in the employment of Americans and keeping our economy strong. We are currently resolving over 90% of all tickets remotely. No more scheduling someone the next day and hoping that they show up in their 4 hour appointment window!

Onsite support is when we send a technician to your location. They will be there working to resolve any issue that you may be having. We always attempt remote remediation first, then send someone to your location as a last resort.